Work

AI-based self-service technology in public service delivery: User experience and influencing factors

Year: 2020

Type: article

Study design: Observational Study

Source: Government Information Quarterly

DOI: 10.1016/j.giq.2020.101520

Authors: Tao Chen, Wenshan Guo, Xian Gao, Zhehao Liang

Institutions: Huazhong University of Science and Technology, California State University Los Angeles

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

Funders: National Natural Science Foundation of China, Ministry of Education of the People's Republic of China, National Social Science Fund of China

Awards: G4678229713, 非传统安全问题风险识别与防范机制——以智慧城市治理中的信息共享与使用为例, G7714004631

OpenAlex ID: W3080671792

FWCI: 54.82

Cites: 92

Cited by: 321

Related to: 10