Work

Customer experience in the B2B area: The impact of age-related impressions

Year: 2020

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102216

Authors: Laurence Lecoeuvre, Rodney Turner, Volker G. Kuppelwieser

Institutions: International University of Monaco, University of Leeds, University of Warwick, NEOMA Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3081458801

FWCI: 2.701

Cites: 65

Cited by: 18

Related to: 10