Work

A cross-country investigation of customer transactions from online to offline channels

Year: 2020

Type: article

Study design: Observational Study

Source: Industrial Management & Data Systems

DOI: 10.1108/imds-12-2019-0714

Authors: Chien-Che Huang, Yu-Wei Chang, Ping Yu Hsu, Grandys Frieska Prassida

Institutions: National Taichung University of Science and Technology, National Central University, Universitas Internasional Semen Indonesia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3082012266

FWCI: 3.241

Cites: 94

Cited by: 21

Related to: 10