Work

Loyalty layers, expectations and the role of knowledge

Year: 2020

Type: article

Study design: Observational Study

Source: Marketing Intelligence & Planning

DOI: 10.1108/mip-09-2019-0489

Authors: Sara Quach, Park Thaichon, Robin E. Roberts, Scott Weaven

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3082501068

FWCI: 2.971

Cites: 64

Cited by: 20

Related to: 10