Work

Face, fate and brand equity: service recovery justice and satisfaction

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Consumer Marketing

DOI: 10.1108/jcm-01-2019-3037

Authors: Joseph Lok-Man Lee, Noel Yee-Man Siu, Tracy Jun-Feng Zhang

Institutions: Hong Kong Polytechnic University, Hong Kong Baptist University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3087321863

FWCI: 3.241

Cites: 61

Cited by: 21

Related to: 10