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Factors Affecting Organizational Success: A Case Study of Foodpanda

Year: 2020

Type: article

Abstract: The purpose of this study is to examine the success factors of Foodpanda. Foodpanda is one of the leading online food delivery marketplaces and is spread out globally. Its main job is to enable users to place orders at nearby restaurants with the assistance of its website or via its mobile app. The study used questionnaires to collect data from Foodpanda’s employees in addition to the customers that used Foodpanda apps in Malaysia. The result shows that employee loyalty, job satisfaction, and customer satisfaction are the factors that drive the success of Foodpanda.

Source: Journal of The Community Development in Asia

DOI: 10.32535/jcda.v3i3.890

Authors: Nurhafizah Kamilah, Daisy Mui Hung Kee, Muhamad Syafiq, Shaidatul Aina, Hui San Yap, Adnan Abbas Alqallaf, Majdi Anwar Quttainah

Institutions: Universiti Sains Malaysia, Kuwait University

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W3087990961

FWCI: 2.697

Cites:

Cited by: 10

Related to: 10