Work

Your customer’s digital shadow – Objectification of human perception by a multisensory measurement system

Year: 2020

Type: article

Abstract: This paper provides an approach for modeling a customer’s perception of product surfaces using a multisensory measuring system, which fuses multiple sensor data. The multisensory measuring system objectifies customers’ perception by fusing haptic, optical and acoustic sensors according to the human stimulus processing chain. A model for customers’ perceived quality is a part of the customer’s digital shadow, which introduces human factors to product development. This paper shows the development of the multisensory measuring system, the data acquisition and the fusion of the different data formats in order to create a major part of the digital shadow of the customer.

Source: Procedia CIRP

DOI: 10.1016/j.procir.2020.03.011

Authors: Lars C. Gussen, Max Ellerich, Robert H. Schmitt, Nikola Viktorov

Institution: RWTH Aachen University

Language: English

Topic: Color perception and design

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: diamond

Funders: National Science Foundation, Deutsche Forschungsgemeinschaft, RWTH Aachen University

Award: G3736658215