Work

Fun or Frustration: Modelling Discontinuance Intention of Social Media Users

Year: 2020

Type: article

Abstract: Excessive usage of social network services (SNS) can lead to exhaustion and frustration, which, in turn, can induce SNS discontinuance intention. In this study, the negative factors when using SNS are empirically tested. We constructed a research model that explores the effects of social overload, disclosure, and pattern of SNS use on SNS-induced exhaustion and frustration. We also examined the influence of exhaustion and frustration on SNS discontinuance intention. An empirical study of 170 SNS users from Bangladesh provides support for our hypotheses. Partial least squares algorithm is implemented to test the hypotheses. The result reveals significant influence of frustration on SNS discontinuance intention. The paper contributes by identifying several factors. Both theoretical and practical implications are discussed.

Source: International Journal of Electronic Commerce Studies

DOI: 10.7903/ijecs.1823

Authors: Imran Mahmud, Shampa Rani Das, Sharmin Ahmed, Siew Ching J-Ho, Tarnima Warda Andalib

Institutions: Universiti Sains Malaysia, Daffodil International University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W3089999193

FWCI: 0.99

Cites: 38

Cited by: 8

Related to: 10