Work

Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102319

Authors: Chunli Ji, Catherine Prentice

Institutions: Macao Polytechnic University, Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3092189666

FWCI: 10.8

Cites: 96

Cited by: 62

Related to: 10