Work

Recover from a service failure: The differential effects of brand betrayal and brand disappointment on an exclusive brand offering

Year: 2020

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2020.09.056

Authors: Teck Ming Tan, M.S. Balaji, Eeva-Liisa Oikarinen, Sari Alatalo, Jari Salo

Institutions: University of Oulu, University of Nottingham Ningbo China, University of Nottingham, Oulu University of Applied Sciences, University of Helsinki

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3092415420

FWCI: 12.7

Cites: 52

Cited by: 98

Related to: 10