Work

Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Hospitality and Tourism Insights

DOI: 10.1108/jhti-03-2020-0034

Authors: George Oppong Appiagyei Ampong, Aidatu Abubakari, Majeed Mohammed, Esther Theresa Appaw-Agbola, John Agyekum Addae, Kwame Simpe Ofori

Institutions: Ghana Communication Technology University, University of Ghana, Tamale Technical University, Ho Technical University, International University of Grand Bassam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W3092861992

FWCI: 3.516

Cites: 68

Cited by: 29

Related to: 10