What's going on in the chat flow? A move analysis of e-commerce customer service webchat exchange
Year: 2020
Type: article
Source: English for Specific Purposes
Authors: Xiaoyu Xu, Jane Lockwood
Institution: City University of Hong Kong
Language: English
Subfield: Language and Linguistics
Field: Arts and Humanities
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W3093918142