Work

Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102360

Authors: Nikunj Kumar Jain, Hasmukh Gajjar, Bhavin J. Shah

Institutions: Institute of Management Technology, Indian Institute of Management Indore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3095447740

FWCI: 15.67

Cites: 93

Cited by: 120

Related to: 10