Work

The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling

Year: 2020

Type: article

Source: IEEE Transactions on Engineering Management

DOI: 10.1109/tem.2020.3015771

Authors: Davood Golmohammadi, Mahour Mellat Parast, Nada Sanders

Institutions: University of Massachusetts Boston, Arizona State University, Northeastern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3097338950

FWCI: 3.782

Cites: 90

Cited by: 23

Related to: 10