Work

Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Air Transport Management

DOI: 10.1016/j.jairtraman.2020.101970

Authors: Simge Samanci, Kumru Didem Atalay, Feride Bahar Isin

Institutions: Hacettepe University, Başkent University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3097933348

FWCI: 7.293

Cites: 129

Cited by: 34

Related to: 10