Work

Influence of customer application experience and value in use on loyalty toward retailers

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102390

Authors: Arnold Japutra, Ami Fitri Utami, Sebastian Molinillo, Irwan Adi Ekaputra

Institutions: The University of Western Australia, Binus University, University of Indonesia, Universidad de Málaga

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Universidad de Málaga, Universitas Indonesia

OpenAlex ID: W3108977006

FWCI: 11.36

Cites: 120

Cited by: 89

Related to: 10