Work

The Intermediating Role of Municipal Urban Planners in Online Discussions with Citizens

Year: 2020
Type: article
Study design: Observational Study
Abstract: We examine how urban planners in Helsinki work as intermediaries to “balance power” between actively participating citizens and more marginalised groups – citizens who do not traditionally participate – in online discussions about urban planning. We study the tensions planners experience while interacting with citizens in online environments, especially on social media. Using a questionnaire and interviews, we report on tensions between planners’ perceptions of active vs. passive roles in social media, equal vs. equitable opportunities to participate, and sides in the debate over allocation of resources. The study shows that engaging marginalised groups requires offline interventionist strategies.
Language: English
Subfield: Urban Studies
Open Access status: hybrid
OpenAlex ID: W3111476580
FWCI: 2.173
Cites: 47
Cited by: 8
Related to: 10