Work

IT Implementation of Customer Relationship Management

Year: 2020

Type: conference-paper

Study design: Observational Study

Source: International Conference on Informatics and Computing (ICIC)

DOI: 10.1109/icic50835.2020.9288549

Authors: Nina Kurnia Hikmawati, Doni Purnama Alamsyah, Ahmad Setiadi

Institutions: Universitas Komputer Indonesia, Binus University, Universitas Bina Sarana Informatika

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3115375772

FWCI: 11.12

Cites: 23

Cited by: 21

Related to: 10