Work

Guiding directions and propositions: Placing dynamics at the heart of customer experience (CX) research

Year: 2020

Type: editorial

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102429

Authors: Philipp (Phil) Klaus, Volker Kuppelwieser

Institutions: International University of Monaco, NEOMA Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3116572965

Cites: 18

Cited by: 25

Related to: 10