Work

An opinion-driven decision-support framework for benchmarking hotel service

Year: 2021

Type: article

Source: Omega

DOI: 10.1016/j.omega.2021.102415

Authors: Jaehun Park, Byung Kwon Lee

Institutions: Daegu Haany University, Changwon National University, National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Research Foundation of Korea

Award: G1021680981

OpenAlex ID: W3118387293

FWCI: 6.79

Cites: 89

Cited by: 43

Related to: 10