The Patients’ Complaints System In New Zealand
Year: 2002
Type: article
Abstract: Since 1996 New Zealand has had a Code of Patients' Rights enforceable by complaints to an independent ombudsman. Patients are entitled to receive health care of an appropriate standard, to give informed consent, and to complain to a health commissioner about perceived malpractice. The commissioner investigates and reports on complaints, recommends practice changes by providers, is a gatekeeper to discipline by professional boards, and acts as a public advocate for patient safety. In this paper the current commissioner describes New Zealand's experience with the patients' complaints system and discusses the implications for the quality of health care.
Source: Health Affairs
Author: Ron Paterson
Language: English
Field: Medicine
Domain: Health Sciences
Open Access status: green
Funder: Aurora Health Care
OpenAlex ID: W2137799287