Work

Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2021.102453

Authors: Raouf Ahmad Rather, Linda D. Hollebeek

Institutions: University of Kashmir, Tallinn University of Technology, Université de Montpellier, MBS School of Business

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3124071958

FWCI: 48.5

Cites: 105

Cited by: 278

Related to: 10