Work

Toward An Understanding of the Economics of Apologies: Evidence from a Large-Scale Natural Field Experiment

Year: 2021

Type: article

Source: The Economic Journal

DOI: 10.1093/ej/ueab062

Authors: Basil Halperin, Benjamin Ho, John A List, Ian Muir

Institutions: Massachusetts Institute of Technology, Vassar College, University of Chicago, Lyft (United States)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3124564694

FWCI: 2.871

Cites: 29

Cited by: 21

Related to: 10