Work

Does employee satisfaction influence customer satisfaction? Assessing coffee shops through the service profit chain model

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2021.102866

Authors: Jung Hee Son, Jae Hong Kim, Gi Jin Kim

Institutions: Woosuk University, Kyungpook National University, Yeungnam University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W3126600517

FWCI: 12.12

Cites: 60

Cited by: 65

Related to: 10