Work

Business Model Canvas to Create and Capture AI-enabled Public Value

Year: 2021

Type: conference-paper

Abstract: The compatibility between the business model and AI-enabled value creation is paramount for the sustainability of organizations. The public sector lags the private sector in the race to AI readiness and adoption. Although the concept of the business model for the public sector has previously been discussed, we found a lack of evidence for the process of adaption of the business model as a value creation and capture tool from commercial motives to public value motives. This paper adapts the conventional business model canvas for the public sector as it pertains to the design and development of AI systems. Employing a design-science research approach, we postulate five design principles that public agencies must follow to design and deploy AI-enabled public services.

Source: Hawaii International Conference on System Sciences (HICSS)

DOI: 10.24251/hicss.2021.283

Authors: Samar Fatima, Kevin Desouza, Christoph Buck, Erwin Fielt

Institutions: Queensland University of Technology, Philipps University of Marburg

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: bronze

OpenAlex ID: W3127185804