Work

Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception

Year: 2021

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2021.102873

Authors: Abhigyan Sarkar, Juhi Gahlot Sarkar, Sreejesh S

Institutions: Institute of Management Technology, Indian Institute of Management Kozhikode

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3128809136

FWCI: 9.214

Cites: 72

Cited by: 64

Related to: 10