Work

How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study

Year: 2021

Type: article

Source: Transportation Research Part E Logistics and Transportation Review

DOI: 10.1016/j.tre.2021.102249

Authors: Maciej Mitręga, Tsan-Ming Choi

Institutions: University of Economics in Katowice, Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: green

Funder: Narodowe Centrum Nauki

Award: G3817341422

OpenAlex ID: W3129550985

FWCI: 21.83

Cites: 104

Cited by: 102

Related to: 10