Work

Difficulty is a possibility: turning service recovery into e-WOM

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-12-2019-0487

Authors: Duy Binh Luong, Kuang-Wen Wu, Thi Huong Giang Vo

Institutions: Saigon University, Feng Chia University, Ho Chi Minh City University of Industry and Trade

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3130775359

FWCI: 4.122

Cites: 97

Cited by: 26

Related to: 10