Work

Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2020.102404

Authors: Sebastian Molinillo, Rocío Aguilar-Illescas, Rafael Anaya-Sánchez, Francisco Liébana-Cabanillas

Institutions: Universidad de Málaga, Universidad de Granada

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3131114092

FWCI: 56.01

Cites: 87

Cited by: 331

Related to: 10