Work

The influence of customer race on perceived discrimination, anger and coping strategies following subtle degradation of restaurant service

Year: 2021

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-09-2020-0975

Authors: Hyounae (Kelly) Min, Jeff Joireman

Institutions: California State Polytechnic University, Washington State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: closed

OpenAlex ID: W3131289828

FWCI: 4.85

Cites: 53

Cited by: 30

Related to: 10