Work

Identifying appropriate service recovery strategies in the event of a natural disaster

Year: 2021

Type: article

Source: Journal of Hospitality and Tourism Management

DOI: 10.1016/j.jhtm.2021.01.015

Authors: Csilla Demeter, Gabrielle Walters, Judith Mair

Institution: The University of Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3132408235

FWCI: 3.152

Cites: 83

Cited by: 18

Related to: 10