Work

Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country

Year: 2021

Type: article

Abstract: This study was conducted to measure the quality of the college library services in the Punjab Province, Pakistan, using LibQUAL survey. Data were collected from 998 respondents consisting of the college faculty and the students. The study found that none of the service quality attributes and dimensions met the desired expectations of group users as well as individual users. Significant differences in library service quality based on users’ gender, type and academic discipline were identified. This study is helpful for the Punjab Higher Education Commission (HEC), the college administrations, the college librarians at the local level and the other developing countries as well. It will guide them in future planning, contribute toward improved resource allocation and enhance purposeful utilization of resources.

Source: Sustainability

DOI: 10.3390/su13052989

Authors: Khalid Mahmood, Shakil Ahmad, Shafiq Ur Rehman, Murtaza Ashiq

Institutions: Prince Sultan University, Imam Abdulrahman Bin Faisal University

Language: English

Topic: Library Science and Information Literacy

Subfield: Library and Information Sciences

Field: Social Sciences

Domain: Social Sciences

SDG: Quality education

Open Access status: gold

Estimated APC paid: $2,052