Work

Negative customer engagement in emerging markets: cognitive dimension

Year: 2021

Type: article

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2021.1919180

Authors: Diem Khac Xuan Do, Kaleel Rahman, Linda J. Robinson, Jana Bowden

Institutions: RMIT University, Macquarie University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3134720756

FWCI: 3.637

Cites: 71

Cited by: 23

Related to: 10