Work

Using text mining to measure mobile banking service quality

Year: 2021

Type: article

Source: Industrial Management & Data Systems

DOI: 10.1108/imds-09-2020-0545

Authors: Byung-Hak Leem, Seong-Won Eum

Institution: Busan University of Foreign Studies

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3135420303

FWCI: 13.34

Cites: 24

Cited by: 77

Related to: 10