Work

A negative or positive signal? The impact of food recalls on negative word-of-mouth (N-WOM)

Year: 2021

Type: article

Source: Journal of Hospitality and Tourism Management

DOI: 10.1016/j.jhtm.2021.03.008

Authors: Soobin Seo, SooCheong (Shawn) Jang

Institutions: Washington State University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3136070658

FWCI: 4.607

Cites: 55

Cited by: 33

Related to: 10