Work

Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns

Year: 2021

Type: article

Source: Intercultural Pragmatics

DOI: 10.1515/ip-2021-2003

Authors: Rebecca Van Herck, Babette Dobbenie, Sofie Decock

Institution: Ghent University

Language: English

Topic: Discourse Analysis in Language Studies

Subfield: Literature and Literary Theory

Field: Arts and Humanities

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3138242012

FWCI: 21.64

Cites: 68

Cited by: 13

Related to: 10