Quality of Experience-related differential equations and provisioning-delivery hysteresis
Year: 2010
Type: conference-paper
Abstract: Churn of revenue-generating and dissatisfied users has become a major point of concern for service providers and network operators. As services rely on interconnecting networks, service performance and thus user satisfaction depend on network performance. Consequently, it is of utmost importance to understand the relationships between user perception, captured by quantitative Quality of Experience (QoE) parameters, and network performance, described by Quality of Service (QoS) parameters. This paper provides insights into fundamental relationships between QoE and QoS, formulated as partial differential equations describing changes in QoE with respect to specific QoS parameters. A set of illustrating examples from the literature is given. Furthermore, the different impacts of provisioning and degree of success or failure of delivery on QoE are discussed, leading to the QoE provisioning-delivery hysteresis. This hysteresis provides a striking motivation for employing elastic adaptation mechanisms to available resources instead of suffering from uncontrolled data loss.
Authors: Markus Fiedler, Tobias Hoßfeld
Institutions: Blekinge Institute of Technology, University of Würzburg
Language: English
Subfield: Computer Vision and Pattern Recognition
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W313846552