Work

Severe service failures and online vindictive word of mouth: The effect of coping strategies

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2021.102911

Authors: Dahlia El-Manstrly, Faizan Ali, Nathan Line

Institutions: University of Edinburgh, University of South Florida, Florida State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3139239685

FWCI: 8.487

Cites: 79

Cited by: 61

Related to: 10