Work

Self-Services in Customer Relationships: Balancing High-Tech and High-Touch Today and Tomorrow

Year: 2006

Type: article

Source: e-Service Journal

DOI: 10.2979/esj.2006.4.2.65

Authors: Salomann, Kolbe, Brenner

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3139635579

FWCI: 6.993

Cites: 15

Cited by: 60

Related to: 10