Work

Achieving university libraries user loyalty through user satisfaction: the role of service quality

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Marketing for HIGHER EDUCATION

DOI: 10.1080/08841241.2020.1825030

Authors: Kojo Kakra Twum, Matilda Adams, Stephen Budu, Rosina Akuokor Anati Budu

Institutions: University of Cape Coast, Presbyterian University, Ghana, University of Ghana, Akrofi-Christaller Institute of Theology, Mission and Culture

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3139770880

FWCI: 5.943

Cites: 65

Cited by: 43

Related to: 10