Work

Call center simulation modeling: methods, challenges, and opportunities

Year: 2004

Type: conference-paper

Source: International Conference on Machine Learning and Cybernetics

DOI: 10.1109/wsc.2003.1261416

Authors: V. Mehrotra, J. Fama

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3141016973

FWCI: 7.506

Cites: 12

Cited by: 61

Related to: 10