Work

A framework of customer experience management for hotel industry

Year: 2021

Type: article

Study design: Systematic Review

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-06-2020-0522

Authors: Samaneh Rahimian, Mehdi ShamiZanjani, Amir Manian, Mohammad Rahim Esfidani

Institution: University of Tehran

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3149326528

FWCI: 10.43

Cites: 50

Cited by: 63

Related to: 10