Work

The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2021.102995

Authors: Meizhen Lin, Qian Ling, Yanling Liu, Rong Hu

Institutions: Huaqiao University, South China Normal University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

Funders: National Natural Science Foundation of China, Natural Science Foundation of Guangdong Province

Awards: G8112593772, 基于二元视角的授权型领导对员工服务创新行为的作用机制研究, 服务企业变革情境下内部服务质量的多视角形成机制研究

OpenAlex ID: W3167166752

FWCI: 7.517

Cites: 86

Cited by: 53

Related to: 10