The Role of Organisational Capabilities in the Competitiveness of Hotels in Southwest Nigeria
Year: 2021
Type: article
Study design: Observational Study
Abstract: Inadequate organisational capabilities have led to various problems for many hotels with a growing limitation in their ability to perform. Several studies relating to organisational capabilities and organisational performance have been conducted in the literature but none of these have investigated organisational capabilities as a predictor of competitiveness in the hospitality industry in Nigeria. This study therefore investigated the role of organisational capabilities in the competitiveness of selected hotels in South-west Nigeria. The study adopted cross-sectional survey research design. The population was 2,750 management and supervisory staff of 37 selected hotels in Southwest Nigeria. The sample size of 450 was determined using the Slovin sampling formula. A proportionate stratified sampling technique was employed to select the respondents. A structured and validated questionnaire was used to collect data. Cronbach’s Alpha coefficients for all the constructs had an average of 0.728. The response rate was 77.3%. Data collected were analysed using descriptive and inferential (multiple and hierarchical regression) statistics. Findings from the study indicated that organisational capabilities had significant and positive effect on competitiveness at (Adj. R2=0.337; F(6,340)=30.251; p<0.05) of selected hotels in Southwest Nigeria. The study concluded that corporate culture, managerial knowledge, human capacity and innovation management are key resources for driving competitiveness of hotels in Southwest Nigeria.
Institution: Babcock University
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W3167985353