Work

Impacts of crisis emotions on negative word-of-mouth and behavioural intention: evidence from a milk crisis

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Product & Brand Management

DOI: 10.1108/jpbm-05-2020-2901

Authors: Oanh Dinh Yen Nguyen, Jenny (Jiyeon) Lee, Liem Viet Ngo, Tran Ha Minh Quan

Institutions: Can Tho University, UNSW Sydney, University of Economics Ho Chi Minh City

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3174129490

FWCI: 4.85

Cites: 84

Cited by: 41

Related to: 10