Work

Identification of Delighters and Frustrators in Vegan-friendly Restaurant Experiences via Semantic Network Analysis: Evidence from Online Reviews

Year: 2021

Type: article

Source: International Journal of Hospitality & Tourism Administration

DOI: 10.1080/15256480.2021.1981186

Authors: Munhyang (Moon) Oh, Frank Badu Baiden, Seongseop (Sam) Kim, Joseph Lema

Institutions: Hong Kong Polytechnic University, University of Nevada, Las Vegas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3200685253

FWCI: 5.82

Cites: 95

Cited by: 29

Related to: 10