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The Influence of Perceived Organizational Support and Proactive Personality on Organizational Commitment and Organizational Citizenship Behavior Among Banking Employees in Malang

Year: 2021

Type: conference-paper

Abstract: In current banking industry competition, not only support from the organization are needed by employees to increase commitment and organizational citizenship behaviour (OCB), but also the employees' personality itself are important.Using social exchange theory, this research aims to determine the effect of organizational support (POS) and proactive personality on commitment and OCB.Quantitative explanatory approach and Partial Least Square Structural Equation Modelling (PLS-SEM) are used in this research.Questionnaires collected from 92 samples of Bank Negara Indonesia (BNI) permanent staffs in Malang.Using SmartPLS 3.0, the result of this research show that POS is a significant predictor of employees' organizational commitment.On the other hand, proactive personality insignificantly affects the employees' organizational commitment, but significantly affect employees' OCB.This research also shows that only employees' organizational commitment that are successfully mediate the relationship of POS and OCB.

Source: Advances in economics, business and management research/Advances in Economics, Business and Management Research

DOI: 10.2991/aebmr.k.210928.020

Authors: Arina Idzna, Kusdi Raharjo, Tri Wulida Afrianty

Institution: University of Brawijaya

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

OpenAlex ID: W3201718663