Work

Using importance–performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Year: 2021

Type: article

Study design: Observational Study

Source: The International Journal of Logistics Management

DOI: 10.1108/ijlm-12-2020-0491

Authors: Kai-Chieh Hu, Kai-Chieh Chia, Mingying Lu, Ya-Lan Liang

Institution: Soochow University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3202327404

FWCI: 2.425

Cites: 64

Cited by: 16

Related to: 10