Work

A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

Year: 2021

Type: article

Source: English for Specific Purposes

DOI: 10.1016/j.esp.2021.08.001

Authors: Rebecca Van Herck, Sofie Decock, Bridgit Fastrich

Institution: Ghent University

Language: English

Topic: Discourse Analysis in Language Studies

Subfield: Literature and Literary Theory

Field: Arts and Humanities

Domain: Social Sciences

Open Access status: closed

Funder: Universiteit Gent

OpenAlex ID: W3204037656

FWCI: 38.48

Cites: 60

Cited by: 32

Related to: 10