University’s Core Business - How digitalization, cooperation, and cloud effect IT’s value proposition and metrics
Year: 2021
Type: conference-paper
Abstract: Until now, IT departments run a multitude of systems and components in order to offer services to their University’s users. Nowadays, many of the same IT departments find themselves also in the role of a broker between their users and services obtained from community cloud or public cloud providers. In such an environment, it’s inevitable to complement traditional IT metrics by metrics that are aligned to the users’ needs in order to measure the contribution of IT.
Source: EPiC series in computing
DOI: 10.29007/t9bc
Authors: Thomas Eifert, Denise Dittrich, Aylin Gündogan
Institution: RWTH Aachen University
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W3205565468